Friday, August 13, 2010

Shots, records and Dr's Visits oh my.

So shots. No one really likes them and it's apparent we have to have them.

I really feel bad for the boys when I have to take them to get shots. Which I do today.

There are several things that urk me about our Dr's office and mainly it's  the nurses. (Please, I know they are busy and I know they do a lot, but it's their career choice not some job they picked up because they had no other choice, they could at least show a little patience and pride in their work. I'm not saying they are all this way.)

Let me give you a little background, Our pediatrician has seen the boys since birth and we love him. He's awesome. And since both boys hardly ever get more than a cold we rarely have to go in. So generally when I call the office it's not in the best of circumstances, I'm looking for a work in. So I call early, like right after they open so I can see if they have availability. I know they have a slew of patients scheduled on average and I'm understanding about that.
Recently our Dr decided to move to another practice. Not just another office, but a different field essentially. He's not available for us anymore. Which stinks. One of the other Dr's in the office has seen the boys from time to time, but I do not like him as much. Part of this is that he seems to diagnose with an ear infection nearly every time we see him and of course that requires an antibiotic. Which as parents we've all heard not to over use. So I'm wary of him. Our main Dr has told us he respects his diagnosis as it's something that he's specialized in and so we've trusted him on it.

Now were kind of stuck unless we switch to a new clinic because the the other Dr at the clinic is someone we haven't had any experience with.

Back to the nurses. When I call I rarely ever get someone who's in a good mood. They always seem cranky and short. I know they have a fairly high call volume but being short on conversation and being short with someone are two different things.
When I called earlier this week to see about getting an appointment sometime within this week or the next week or two I was told it would be around a month before there would be an opening. Now I realize they are trying to fit all of the other Dr's patients in as they can and I told them this, but I also explained that the reason I was requesting an appointment was that the school requested a physical and that his shots be updated.

So they told me a nurse would call me later to see about scheduling me into any space they could find between now and the end of the month. And so they did. I missed the call having been in the other room when the phone rang so I called back immediately. When I got the nurse on the line she started in on me about how Usually you have to call about a month in advance for shots and so on. My reply was that I've never had that problem before when calling the previous Dr we'd been seeing at that clinic and I know they are trying to fit more patients in because of his absence but that the last time Little Man was seen at the clinic we were told he was up to date on his shots. Besides, non of the parents looking to enter their children in the pre-k program/kindergarten would have had the physical form in hand a month in advance. It's something we were given when checking in last week.

I was a little frustrated to say the least.
I'm tired of them not updating the records and would a note in it saying he needs such and such in a certain time frame be so hard? It's something they could keep a stack of, "ok this child just had his 3 year shots, he'll need his 4 year by ______________" blank being a date they could put in. Parent's don't always remember until the last min and if they went about giving a good "have by" date most would be easier to schedule.

So today we have to go get shots and a physical. After today, I'll be hunting down a new pediatrician because I'm tired of the nurses at that clinic giving us crap.
If it had just been this once it would be understandable as they are overbooked with patients, but there was no notice to patients that he was leaving their clinic so what did they expect?

Done ranting.

Maddman got his school haircut yesterday. Little Man's is a style I can cut on my own as his curl is forgiving, but M's is something I'm not going to try, lol. Trim up the top if it gets a little shaggy yes, full on buzz of the sides and back, no. It's cute and I'll share pics later of them being goofballs when I tried to get a picture of it.

Back to prepping for school!

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